This is a summary of the lectures at Channel

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Since Channel Talk provides not only CS functions but also internal communication functions at the same time, it was attractive because it could cover multiple tasks with one tool. Changes after introduction “Communication has become lighter” In fact, there are already many communication tools on the market. Of course, I think those tools have many advantages that are different from team chat. However, in the case of Channel Talk Team Chat, it is free, and more than anything, I think it is convenient because there is no need to use separate CS tools and in-house communication tools. We do not have a dedicated CS employee, and all team members are participating in customer service. If we had used the CS tool elsewhere, it would have been cumbersome to go back and forth every time. Learn more about free business messenger TeamChat (click) 4.


Messenger “The easiest tool for customers to use” Messenger introduction opportunity “I thought it was the best Cambodia Phone Number Data UI/UX tool among the chat counseling tools on the market.” There are already several consultation tools on the market, but the reason I chose Channel Talk messenger was because it had the best UI/UX. Since I come from a developer background, I don't like adding even a single step. For example, in the case of third-party services, you have to go to the platform for consultation or click 1-2 more times to apply for consultation, which was inconvenient. However, using the Q&A bulletin board is also cumbersome. On the other hand, I think Channel Talk is a big advantage because it allows customers to apply for consultation with one click within our site without having to go to another platform. Changes after introduction “Thanks to Channel Talk, I have become closer to my customers.” Due to the handmade nature of shoes, customer consultation is important, and I really like this part because customers can chat more easily. As if you were talking to a friend offline and asking, “How about this?” There are many customers who ask this question.




I think the biggest change is that customers feel much friendlier and can more easily request consultation from us. Talk's first customer experience conference, CXC (Customer Experience Conference) . Following CEO Cheon Se-hee's 'Everything about Operation' and CEO Choi Si-won's 'Customer is the Answer' , the reasons and clear rationale for why we should focus on customers are explained. I would like to recommend this article to anyone who wants to know the quantitative reasons for understanding customers or to improve their understanding of the food commerce market. This article has been organized and excluded as much of the marketing terminology from the actual lecture as possible so that anyone can easily read it. If you are curious about more accurate details, please refer to the video The final lecture of CXC was ‘What Commerce Customers Really Want’ by Wingit CEO Seungjin Lim.