This approach helps create exceptional
Commerce Delivers Seamless, More Personalized ExperiencesAccording to our Customer Experience Trends 2023 report , 70% of customersexpect conversational experiences when interacting with brands, and 70% of themshop with companies that provide effective experiences like these. We continueto see this focus on personalized and convenient messaging interactions,particularly when it comes to customer interactions in the retail sector. Thus,with closer partnerships with WhatsApp, Meta, and Shopify , our newConversational Commerce solution, created by our innovation center Zendesk Labs, is designed to connect brands and their customers, at each stage of theirdigital journey. . You can offer your support, marketing and sales services
directly, all from a single conversation. With these newpossibilities, businesses can: PersonalizeChinese Malaysia Phone Number List their services: Agents can takeaction on abandoned carts, help customers who already have items in their cart,notify them of nearby inventory so they can complete their purchases, orimmediately notify them of upcoming promotions . personalized experiences. Accelerate their sales: Agents canidentify new revenue opportunities through a better understanding of a
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customer's purchasing history, favorite items, and sitenavigation to generate sales opportunities. Increase total order value: moredetailed product recommendations, or cross-selling and upselling. Centralizedata at scale: Businesses can use AI to automate conversations andrecommendations, with over 1,400 pre-configured apps and integrations. Thesecan centralize product references, inventory, as well as location data to trackeffective product tracking, or combine different systems for a 360° view of thecustomer profile. As part of this solution, the Zendesk Labs team of expertswill also participate in the creation and development of workshops, in order tooffer the ideal conversational commerce solution for each client. Get startedtoday This is just the
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