Virtual agents are able to impact their customers
With personalized product offers, taking into account each customer's individual profile and where they are in the sales funnel. 4. Send reminders and follow up Clients should feel completely encouraged to complete their fitness goals. Many people stop exercising regularly due to a loss of motivation. In this context, chatbots can play a big role in the consistency of your members. They can be set to send reminders some time before classes and motivational posts. It is also possible for the bots to send alerts about the periodic change of training, remind you of the exercises that should be done that day or even remind you about the importance of staying hydrated during the day. There are many possibilities for a chatbot's conversation flow and when it is personalized for each individual, observing each member's history, it becomes even more engaging. User trust , and therefore overall retention, will increase as a result of this. 5. Schedule classes at any time With ChatGuru , your gym allows customers to simply make reservations or schedule classes at any time.It's a simple way to manage attendance and prepare for appointments. 6. Understand each customer more deeply ChatGuru gives you a more comprehensive view of your customers by collecting vital data and providing accurate follow-up . With ChatGuru , you can track the growth of your business, see how your team serves each customer on a daily basis and user behavior. All customer interactions through WhatsApp generate data on usage, behavior and ratings. Additionally, our WhatsApp chatbots not only record user interactions, but also conduct surveys and solicit feedback from users to gauge their overall satisfaction Industry Email List with the service. The information is transferred to a system that allows the periodic extraction of personalized reports . This way, your team will gain tons of useful insights on how to improve user experience and improve conversion rates, resulting in more effective strategies, all in one place and in an easy-to-understand style. 7. Optimize the work of agents In addition to the benefits of automation, the ChatGuru platform offers several useful features that will optimize and collaborate with your human agents.
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With our system in place, multiple employees can work on a single WhatsApp account . The platform also allows you to have many phone numbers in a single system. This way, your business can be divided into teams or sectors however you see fit. The smart funnel makes it possible to build steps to improve your company's service flow . It can be used to create or track customer actions within the business context. Together, you can use automated and targeted marketing campaigns. Through them, you can configure messages to encourage customers based on the stage of the funnel they are in. Custom fields can also be created on our platform and used to improve communication. Personal information entered into the chat “registration card”, such as the user's email address and number of documents, can be customized to meet the specific needs of your business. Another useful feature to make the service more agile are internal annotations and quick responses. The first consists of private notes that are archived as part of the contact's conversation history and can only be accessed by agents through chat.
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